Shipping & Returns
We ship all around the world, International shipping rates are calculated upon checkout.....
Our shipping rates for Australia only are as follows: Postage will be $10.00 for up to 4 garments then $4.00 each additional garment up 7, then it's $20 for 10 garments, $35 for up to 15 garments, $45 for up to 20 garments.....
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org
* Please note our factory and office will be closed for the Christmas break from Friday the 21st December 2018 and will reopen on Monday the 7th January 2019. Items purchased in this period will incur longer shipping times...
Refund and Returns
Your satisfaction is our first priority at Kingston Grange. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and sale able condition.
To return an item, please send it to:
30 Malibu Circuit Carrum Downs Vic 3201
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.